Deliveries And Pick Ups

PICKUP HOURS

At Party Rentals of Albany LLC, we understand that the pickup process is essential to your event’s success. Our next-day pickup hours are between 6 am-1 pm; we will contact you the evening before to confirm the details. We will provide you with a specific 2-hour window within which our delivery or pickup will take place. This way, you will have a clear timeframe for our arrival and can plan accordingly.”

COMMUNICATION AND COORDINATION

To ensure a smooth pickup process, please keep your mobile phone on and promptly respond to our message to facilitate optimal coordination.

CONDITION AND LOCATION OF RENTAL ITEMS

We request that the rented items are ready for collection in the exact location they were initially dropped off. For the safety and convenience of our staff and to expedite the pickup process, you are responsible for wiping and stacking the rentals before our arrival.

ADDITIONAL FEES

Additional fees may be applied for dirty or improperly stacked rental items. Cleaning fees start at $25, and stacking fees total $10 per item. These charges, if applicable, will be processed on the credit card used for the initial payment.

ACCESSIBILITY DURING PICKUP

Upon our arrival, direct access to the rental items is necessary to avoid any potential delays or extra fees. If our team experiences a wait time exceeding 15 minutes, a labor charge of $25 will be imposed for every subsequent 15-minute increment. This provision accounts for potential disruptions in our pickup route.

PAYMENT PROCESSING

Any additional fees incurred will be processed through the credit card provided for the initial payment during the pickup process.

By utilizing our pickup services, you expressly acknowledge and agree to the terms outlined in this policy. Failure to comply with these terms may result in additional charges or refusal of future services.

DELIVERY & PICKUP

For delivery and pickup, the rented items should be cleaned and repackaged in the original packaging and made available at a mutually agreed and conveniently accessible location.

ADDITIONAL DELIVERY OR PICKUP CALLS

Additional service charges will apply for any extra delivery or pickup calls required by Party Rentals of Albany LLC. The renter should have their personnel available at the time designated for pickup to assist in the process.

SPECIAL DELIVERY TIMES

We understand that each event is unique, and in some instances, special delivery arrangements may be necessary to ensure a seamless experience. Our delivery team can make delivery arrangements outside our standard hours upon request. Please note that a $150 additional charge for special delivery requests outside regular hours will apply.

Our team is committed to providing exceptional service. Should you have any special requests or requirements, please do not hesitate to contact us, and we will do our best to accommodate you. Thank you for entrusting us to make your event a success.